Terms of service
These terms govern access to Pagnetic, operated by Flapp Bilişim A.Ş..
The service
The service answers shopper questions on the merchant’s storefront with statements the merchant approved from its product pages and store policies, and offers a basket builder, search, order status for signed-in shoppers, and product-page messages matched to ads, as each plan includes. It measures whether these features add revenue, against a comparison group of shoppers who do not see them. It is in early release, may change, and does not guarantee conversion or revenue improvement, apart from the refund described in the 90-day proof guarantee below.
Merchant responsibilities
The merchant remains responsible for its products, prices, inventory, claims, advertising, privacy notices, consent configuration, and legal compliance. The merchant must review and approve content before activation and must not submit unlawful, misleading, or third-party-confidential material.
Plans and billing
The scan of a public product page is free and needs no install. There is no free plan. Paid plans are billed by Shopify in US dollars every 30 days at a flat price, with no limit on questions or replies: Starter $79, Growth $299, Scale $799 per month. Every plan starts with a 30-day free trial. Subscription access requires affirmative approval through Shopify; Shopify displays the trial and billing dates. Cancel before the trial ends to avoid the subscription charge. Stores that accepted the earlier founding-beta offer keep its terms, and previously granted free-until-result access remains governed by that grant and is not automatically converted to a paid subscription.
90-day proof guarantee
Pagnetic measures itself against a holdout: a share of your shoppers who never see it. If your weekly proof report does not show added revenue after your first 90 paid days, ask within 30 days and we refund what you paid for those 90 days.
- The 90 days start when your free trial ends and you begin paying for a plan.
- “Added revenue” means the frozen weekly report of the Product Q&A assistant, the basket builder or search shows a lift against its holdout, net of refunds.
- If no report shows a lift, for any reason, including too little data, you can ask for the refund from the Plan page for 30 days after the 90 days end.
- The comparison group must stay on from the start of the 90 days until you ask. If you switch it off in Settings at any point in that time, the guarantee no longer applies.
- Refunds are made through Shopify for the plan fees charged for those 90 days. One guarantee per store.
A plan run keeps the guarantee terms in force when it started. A run that started under guarantee-v1 has the same terms without the comparison-group term. The Plan page in the app shows the terms of your own run.
Measurement and the comparison group
By default a share of shoppers (10 to 50 percent per feature) does not see a feature, so its revenue can be compared. The store owner can switch the comparison group off in Settings. While it is off, every shopper sees every feature that is on and no revenue result is measured. Under the guarantee terms above, the comparison group must stay on from the start of the 90 paid days until a refund request; otherwise the guarantee no longer applies. Switching it back on starts a new comparison.
Results are statistical estimates, not guarantees. The merchant agrees to record material campaign, pricing, promotion, inventory, theme, and checkout changes and may pause the app at any time. The original storefront remains the failure state.
Availability and suspension
We may suspend adaptive delivery to protect shoppers, merchants, data integrity, or the platform. Uninstalling the app ends new processing, subject to deletion and legally required retention procedures.
Disclaimers and liability
To the extent permitted by applicable law, the service is provided as available without warranties of uninterrupted operation or business outcome. Final warranty, liability limitation, governing-law, and dispute language must be approved by the operator’s counsel before public launch.
Contact
Questions: support@flapp.ist.