Support
We help merchants bring in their products and store policies, approve what Pagnetic may say, add the blocks to their theme, read the weekly Shopper results, choose a plan, and handle privacy requests.
Contact support
Email support@flapp.ist. Include your .myshopify.com domain, but never send passwords, access tokens, customer information, or payment details.
Urgent storefront issue
- Open Settings in the app.
- Under Shopper features, switch off the feature (Product Q&A, Basket builder or Search) and save. Shoppers get your store without it on their next page load. For product pages matched to ads, use Pause and serve Original.
- Contact support with the time and the affected product.
Service status
The deployment health check is available at /healthz. It reports service and database availability without exposing merchant data.